000 00336pab a2200145 454500
008 180718b2005 xxu||||| |||| 00| 0 eng d
100 _aNarayan, Tarun
245 _aManaging the customer experience
260 _c2005
300 _ap.20-26.
362 _aJan
650 _aManagement
773 _aIndian Management
909 _a64107
999 _c64107
_d64107