000 00371pab a2200157 454500
008 180718b2005 xxu||||| |||| 00| 0 eng d
100 _aThusy, Alexandra
245 _aFrom CRM to experience management
260 _c2005
300 _ap.46-50.
362 _aJan
650 _aManagement
700 _aMorris, Langdon
773 _aIndian Management
909 _a64161
999 _c64161
_d64161