000			00448pab a2200169 454500
008			180718b2004 xxu||||| |||| 00| 0 eng d
100			_aRao, P. Arjun
245			_aCitizen's charters: a new direction for administrative change
260			_c2004
300			_ap.40-54.
362			_aJan-Dec
650			_aPublic administration
650			_aCitizens charter
700			_aSridhar Raj, A.
773			_aAdministrative Change
909			_a64376
999			_c64376 _d64376