000 00438pab a2200157 454500
008 180718b2005 xxu||||| |||| 00| 0 eng d
100 _aCallahan, Richard F.
245 _aEnd-user satisfaction and design features of public agencies
260 _c2005
300 _ap.57-73.
362 _aMar
650 _aPublic organizations
700 _aGilbert, G. Ronald
773 _aAmerican Review of Public Administration
909 _a65245
999 _c65245
_d65245