000 00407pab a2200157 454500
008 180718b2004 xxu||||| |||| 00| 0 eng d
100 _aMahapatra, S.S.
245 _aCompetitiveness of service sector through TQM principles
260 _c2004
300 _ap.434-43.
362 _aOct-Dec
650 _aTotal quality management
700 _aSekhar, K. Soma
773 _aProductivity
909 _a66281
999 _c66281
_d66281