000 00353pab a2200145 454500
008 180718b2004 xxu||||| |||| 00| 0 eng d
100 _aBuckley, Joan
245 _aPublic health service users are not customers
260 _c2004
300 _ap.80-93.
362 _aAutumn
650 _aHealth services
773 _aAdministration
909 _a66567
999 _c66567
_d66567