| 000 | 00436pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b2005 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aKettinger, William J. | ||
| 245 | _aZones of tolerance: alternative scales for measuring information systems service quality | ||
| 260 | _c2005 | ||
| 300 | _ap.607-23. | ||
| 362 | _aDec | ||
| 650 | _aInformation systems | ||
| 700 | _aLee, Choong C. | ||
| 773 | _aMIS Quarterly | ||
| 909 | _a68307 | ||
| 999 |
_c68307 _d68307 |
||