| 000 | 00477pab a2200169 454500 | ||
|---|---|---|---|
| 008 | 180718b2005 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aRay, Gautam | ||
| 245 | _aInformation technology and the performance of the customer service process: a resource-based analysis | ||
| 260 | _c2005 | ||
| 300 | _ap.625-52. | ||
| 362 | _aDec | ||
| 650 | _aInformation technology | ||
| 700 | _aBarney, Jay B. | ||
| 700 | _aMuhanna, Waleed A. | ||
| 773 | _aMIS Quarterly | ||
| 909 | _a68308 | ||
| 999 |
_c68308 _d68308 |
||