000 00358pab a2200145 454500
008 180718b2006 xxu||||| |||| 00| 0 eng d
100 _aKellerman, Barbara
245 _aWhen should a leader apologize and when not?
260 _c2006
300 _ap.73-81.
362 _aApr
650 _aLeadership
773 _aHarvard Business Review
909 _a69596
999 _c69596
_d69596