000			01172pab a2200181 454500
008			180718b2006 xxu||||| |||| 00| 0 eng d
100			_aSingh, U.B.
245			_aFostering excellence in public services in India: Need of a twin strategy
260			_c2006
300			_ap.351-357.
362			_aJul-Sep
520			_aThe Independent India has been constantly endeavouring to bring efficiency, particularly in public service delivery through more accountability, transparency and responsiveness. However, this has remained no more than a theoretical exercise with little impact on service delivery to vulnerable sections which constitute about half of the population. In this backdrop, this article attempts to conceptualise the Public Service Excellence besides analysing the realities. It highlights the policy initiatives and interventions for fostering excellence in public service delivery. It makes out a case for empowering the community towards qualitative improvements in service delivery. - Reproduced.
650			_aCivil service - India
650			_aCivil service
773			_aIndian Journal of Public Administration
908			_aN
909			_a72330
999			_c72330 _d72330