000			01555pab a2200205 454500
008			180718b2007 xxu||||| |||| 00| 0 eng d
100			_aNallathiga, Ramakrishna
245			_aPerformance measurement as a tool for public accountability: A review of experiments with the report cards in Indian cities
260			_c2007
300			_ap.1-20.
362			_aJan-Mar
520			_aPerformance measurement in organisations is a well-developed subject. It was developed to integrate the various aspects of organisational and individual performance so that both the organisation and its employees become aware of their relative performance vis-a-vis expected outcomes and continue to put efforts to improve it through various process changes. Consensus has been achieved in literature and professional practice on the need to develop balanced score cards in the case of private organisations, and the process for implementing it has been undertaken by some of them. This article attempts to provide a review of few initiatives undertaken (by some not-profit organisations) in Indian cities to come out with `report cards' that measure the performance of public organisations in terms of citizens's satisfaction, which serve as a feedback to them for areas/directions for further improvement. - Reproduced.
650			_aUrban development - India
650			_aAccountability - India
650			_aPerformance appraisal - India
650			_aPerformance appraisal
773			_aIndian Journal of Public Administration
908			_aN
909			_a73813
999			_c73813 _d73813