000			01245pab a2200181 454500
008			180718b2007 xxu||||| |||| 00| 0 eng d
100			_aWalle, Steven Van de
245			_aPerceptions of productivity and performance in Europe and the United States
260			_c2007
300			_ap.1123-140.
362			_aSep
520			_aA straightforward relationship between the performance of public services and citizens' attitudes towards government is often taken for granted. Yet, public sector performance, citizen perceptions of this performance, and overall levels of trust in government may be related in various ways. In this article, we demonstrate how public sector performance and trust in government are not related in a unidirectional causal chain, and how often contradictory processes determine this relationship. We further discuss a number of possibilities to improve the public sector's image and show how the subjectivity of existing government-wide performance indicators may lead to erroneous cross-country comparisons of public sector performance. - Reproduced.
650			_aPublic administration
700			_aBouckaert, Geert
773			_aInternational Journal of Public Administration
908			_aN
909			_a76088
999			_c76088 _d76088