000			01318pab a2200169 454500
008			180718b2007 xxu||||| |||| 00| 0 eng d
100			_aHo, Alfred T.
245			_aExploring the roles of citizens in performance measurement
260			_c2007
300			_ap.1157-177.
362			_aSep
520			_aThis article discusses why citizens should be involved in performance measurement of government and introduces a model of citizen-initiated performance assessment (CIPA). Based on the experiences of a few Iowa cities and a survey of Iowa local officials, it shows how citizen involvement has impacted the practice of performance measurement, increased the likelihood of integrating performance informa;tion in the decision-making and planning process by elected officials, stimulated different thinking about public service delivery, and opened up new opportunities to build a stronger partnership between the government and the citizenry. the article concludes by discussing the limitations of the Iowa experiment, an d suggests directions for future research and experimentation to advance the understanding and adoption of citizen-based performance measurement. - Reproduced.
650			_aPerformance appraisal
773			_aInternational Journal of Public Administration
908			_aN
909			_a76090
999			_c76090 _d76090