| 000 | 00479pab a2200181 454500 | ||
|---|---|---|---|
| 008 | 180718b2007 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aBrwewer, Brian | ||
| 245 | _aCitizen or customer? Complaints handling in the public sector | ||
| 260 | _c2007 | ||
| 300 | _ap.549-56. | ||
| 362 | _aDec | ||
| 650 | _aConsumers | ||
| 650 | _aNationality | ||
| 650 | _aPublic administration | ||
| 773 | _aInternational Review of Administrative Sciences | ||
| 908 | _aN | ||
| 909 | _a77432 | ||
| 999 |
_c77432 _d77432 |
||