000			01709pab a2200217 454500
008			180718b2007 xxu||||| |||| 00| 0 eng d
100			_aFlumian, Maryantonett
245			_aTransforming service to Canadians: the service Canada model
260			_c2007
300			_ap.557-68.
362			_aDec
520			_aOver the past decade, the pursuit of citizen-centred service, combined with rapid advances in information and communication technologies, has stimulated innovative approaches to the organizational design of governments' service delivery systems. Service delivery organizations in Canada and elsewhere have taken a variety of organizational forms, thereby providing a range of models for adoption or adaptation. Service Canada offers Canadians a new model for the delivery of government services. It is a one-stop, multi-channel and multi-jurisdictional initiative that is dedicated to delivering seamless citizen-centred service. It brings together a wide range of government programmes and services from across federal departments and other levels of government to provide citizens with integrated, easy-to-access, personalized service. This article assesses the possibilities that the Service Canada model presents for service transformation through integrated service delivery (ISD) and discusses political structural, operational, managerial and cultural barriers to its implementation. - Reproduced.
650			_aAdministrative reform - Canada
650			_aPublic administration - Canada
650			_aPublic administration
700			_aKernaghan, Kenneth
700			_aCoe, Amanda
773			_aInternational Review of Administrative Sciences
908			_aN
909			_a77433
999			_c77433 _d77433