000 00594pab a2200217 454500
008 180718b2008 xxu||||| |||| 00| 0 eng d
100 _aOthman, Abdul Kadir
245 _aEmotional intelligence, emotional labour and work effectiveness in service organisations: a proposed model
260 _c2008
300 _ap.31-42.
362 _aJan-Mar
650 _aEmotional development
650 _aOrganizations
650 _aLabour
650 _aService industries
700 _aAhmad, Jasmine
700 _aAbdullah, Hazman Shah
773 _aVision
908 _aN
909 _a78234
999 _c78234
_d78234