000 00489pab a2200181 454500
008 180718b2007 xxu||||| |||| 00| 0 eng d
100 _aReddy, M. Surendar
245 _aImproving service delivery for better outcomes: a case study of Kerala
260 _c2007
300 _ap.30-41.
362 _aSep
650 _aPublic utilities - India - kerala
650 _aPublic utilities
700 _aLakshmi, B.
773 _aASCI Journal of Management
908 _aN
909 _a78263
999 _c78263
_d78263