000			01774pab a2200157 454500
008			180718b2008 xxu||||| |||| 00| 0 eng d
100			_aVigoda-Gadot, Eran et al.
245			_aPublic sector innovation for Europe: a multinational eight-country exploration of citizens' perspectives
260			_c2008
300			_ap.307-29.
520			_aThis study presents a three-year effort to study public sector innovation in Europe from the view-point of the citizen. It examines a model of public sector innovation across a multinational sample of eight countries and 626 participants. The paper develops a theory of antecedents to and consequences of innovation in public administration as perceived by knowledgeable citizens and endusers. Participants were senior and mid-level managers of third sector organizations that work closely with citizens both as individuals and groups, and with public sector agencies in various domains. Structural Equation Modelling technique was used to examine two theoretical and five alternative models. Major findings that transcend national borders were found to be: (1) responsiveness, together with leadership and vision, are important antecedents of innovation in the public sector; (2) public sector innovation affects trust in and satisfaction with public administration; and (3) the effect of public sector innovation on trust and satisfaction is both direct and mediated by the image of public organizations. the paper ends with a discussion of the theoretical and practical implications for public administration theory, especially for public sector innovation in Europe, and with directions for future studies. - Reproduced.
650			_aPublic administration
773			_aPublic Administration
908			_aN
909			_a78614
999			_c78614 _d78614