000			01784pab a2200181 454500
008			180718b2008 xxu||||| |||| 00| 0 eng d
100			_aEmery, Yves et al.
245			_aSwiss public servants' perceptions of performance in a fast-changing environment
260			_c2008
300			_ap.307-23.
362			_aJun
520			_aThe notion of performance is central in all the modernization processes that have been conducted during the last 20 years, notably under the New Public Management (NPM) movement. Since the models and notions of performance analysed in research nearly always reflect the vision of top management, this article proposes to consider the vision of personnel at the street level, specifically Swiss civil servants. A highly capable public sector organization, focused on efficiency, quality services provided for the citizens and outcomes needs motivated employees to achieve these ambitious objectives. But how is `performance' perceived by civil servants without any management responsibilities? Using the typology of Boltanski and Thevenot, the article highlights several reference worlds to which civil servants refer when speaking of performance, revealing the dominant influence of the industrial world over that of the civic world, with the domestic and commercial worlds placed third and fourth in importance, respectively. It details the evolution of performance as seen by civil servants, allowing us to better understand their reactions when faced with the transformations under way as well as the identity crisis caused by the contradictory worlds they currently face. - Reproduced.
650			_aPublic administration
650			_aCivil service
773			_aInternational Review of Administrative Sciences
908			_aN
909			_a79015
999			_c79015 _d79015