000 00414pab a2200157 454500
008 180718b2008 xxu||||| |||| 00| 0 eng d
100 _aGopalkrishna, B. et al.
245 _aService quality in general insurance sector: an empirical study
260 _c2008
300 _ap.49-61.
362 _aJul
650 _aInsurance
773 _aIndian Journal of Industrial Relations
908 _aN
909 _a79479
999 _c79479
_d79479