000			01312pab a2200193 454500
008			180718b2009 xxu||||| |||| 00| 0 eng d
100			_aSatish Babu, D.R.
245			_aConceptualising the process of e-governance: The e-seva experience in Hyderabad
260			_c2009
300			_ap.165-186.
362			_aApr-Jun
520			_aAs a part of the reform agenda, the e-governance project called `e-seva was first set up in Hyderabad in 1999. This project seeks to provide smart and good governance, in tune with the principles of new public management and the changing nature of the state. The e-seva aims to cover electronic service as `one-stop-shop' between G2G, G2C, G2B in an effective, efficient, convenient, equitable, cost-effective manner. This article analyses the citizens' positive response to the application of `e-services' in e-seva centres in providing effective governance in Hyderabad region. The survey based on a study of selected e-seva centres in Hyderabad, shows that compared to the earlier practices e-services are more reliable, citizen-centred and reduce corruption. - Reproduced.
650			_aE governance - India - Andhra Pradesh
650			_aE governance
700			_aPrasad, Sheela
773			_aIndian Journal of Public Administration
908			_aN
909			_a83642
999			_c83642 _d83642