000			00457pab a2200169 454500
008			180718b2009 xxu||||| |||| 00| 0 eng d
100			_aJos, Philip H.
245			_aKeeping it public: defending public service values in a customer service age
260			_c2009
300			_ap.1077-086.
362			_aDec
650			_aPublic administration
700			_aTompkins, Mark E.
773			_aPublic Administration Review
908			_aN
909			_a85096
999			_c85096 _d85096