000			01331pab a2200169 454500
008			180718b2009 xxu||||| |||| 00| 0 eng d
100			_aTaylor, Jeannette
245			_aStrengthening the link between performance measurement and decision making
260			_c2009
300			_ap.853-71
520			_aMany public agencies now face dual pressures to meet external accountability demands on one hand, and improve their internal performance on the other. This begs the question whether the demands that are made on public agencies to externally report on their performance have a limited or wide ranging impact on the utilization of performance indicators (PIs) for internal improvements. This article addresses this question via a small group of public agencies and public accountability authorities in Australia. It also examines the main factors that affect the use of PIs for decision making. The evidence suggests that the agencies use PIs more for meeting external reporting requirements than for achieving internal improvements. Various constraints on the use of PIs were identified, mainly technical problems, and to a lesser extent, political and organizational issues. - Reproduced.
650			_aDecision making
650			_aPerformance appraisal
773			_aPublic Administration
908			_aN
909			_a85415
999			_c85415 _d85415