000 00431pab a2200169 454500
008 180718b2009 xxu||||| |||| 00| 0 eng d
100 _aBalaram, Bibhav
245 _aManaging customer relationships in service organizations
260 _c2009
300 _ap.64-78.
362 _aAug
650 _aService industries
700 _aAdhikari
773 _aAdministration and Management Review
908 _aN
909 _a85597
999 _c85597
_d85597