000			01492pab a2200193 454500
008			180718b2009-2010 xxu||||| |||| 00| 0 eng d
100			_aKapoor, Neeru
245			_aTotal quality management makes "Japanese industry as a Miracle"
260			_c2009-2010
300			_ap.60-70.
362			_aOct-Mar
520			_aQuality is the key to competitive advantage in today's business environment. As more organisations opt for Total Quality Management (TQM), the choices open to those wanting to get up a quality system are becoming increasingly varied. TQMEX is an important proposal. The model is a sequence of steps arranged logically to serve as a guideline for implementing. TQMEX model also includes- BPR, QCC and Problem Solving and Total Productivity Maintenance (TPM). BPR aims at analysis and redesign of workflow within the enterprise. QCs are small groups of volunteers usually from the same work area who meet at regular intervals to identify, analyse and solve problems related to their tasks. The goal of a TPM programme is to increase production and improve employees' moral and job satisfaction. The present study aims at studying various tools for the management of quality. For understanding the role of each concept, a case study has been discussed with the relevant tools. - Reproduced.
650			_aTotal quality management
700			_aMehta, Ritu
700			_aNayyar, Suman
773			_aJournal of Accounting and Finance
908			_aN
909			_a86173
999			_c86173 _d86173