000			01769pab a2200205 454500
008			180718b2010 xxu||||| |||| 00| 0 eng d
100			_aLee, Jung Wook
245			_aGoal ambiguity, work complexity, and work routineness in federal agencies
260			_c2010
300			_ap.284-308.
362			_aMay
520			_aProminent scholars have observed that public organizations and policies tend to have ambiguous goals, but research on these assertions is scarce. This analysis adds to a recent set of studies that developed measures of organizational goal ambiguity and found that federal agencies vary on these measures due to differences in funding patterns and other variables. This study adds variables representing the nature of the agencies' work - the routineness and complexity of their technologies and tasks. As hypothesized, complexity relates positively to one dimension of goal ambiguity, "directive goal ambiguity". Routineness of tasks relates negatively to "evaluative goal ambiguity", whereas complexity relates positively to it. These results further evince the value of the measures of goal ambiguity and their potential contribution to analysis of variation among government agencies, and to such issues as the applicability of various managerial reforms to different agencies. The results also contribute indicators of organizational task complexity and routineness that researchers can use to take into account the type of work that an agency does, in analyzing government agencies and differences among them. - Reproduced.
650			_aPublic administration
650			_aOrganizations
700			_aChun, Young Han
700			_aRainey, Hal G.
773			_aAmerican Review of Public Administration
908			_aN
909			_a87100
999			_c87100 _d87100