000			00484pab a2200169 454500
008			180718b2010 xxu||||| |||| 00| 0 eng d
100			_aGarrett, Dennis E.
245			_aAre consumers disadvantaged or vulnerable? An examination of consumer complaints to the better business bureau
260			_c2010
300			_ap.3-23.
362			_aSpring
650			_aConsumers
700			_aTourmanoff, Peter G.
773			_aJournal of Consumer Affairs
908			_aN
909			_a90127
999			_c90127 _d90127