000			01549pab a2200193 454500
008			180718b2010 xxu||||| |||| 00| 0 eng d
100			_aBrainard, Lori A.
245			_aVirtual government-citizen relations: Informational, transactional, or collaborative?
260			_c2010
300			_ap.836-858.
362			_aNov
520			_aPublic administration theory and practice suggest that e-government, citizen participation, and government-citizen collaboration are contributing to a movement toward New Public Service--as opposed to Old Public Administration and New Public Management. We explore this by focusing on the relationship between the Washington, D.C., police and local residents via online discussion groups. We ask, How do police interact with citizens virtually? How are these interactions structures? And they informational, transactional, or collaborative? Using descriptive data and thread analysis, and drawing distinctions between districts, we conclude that the bulk of activity is informational, a fair amount of activity is transactional, and less activity is collaborative. Thus, the relationship most closely approximates Old Public Administration, rather than New Public Management or New Public Service. The evidence offers some cause for hope for the future of police-community relations in virtual space and ideas for future research. -- Reproduced.
650			_aPolice
650			_aPublic administration
700			_aMcNutt, John G.
773			_aAdministration and Society
908			_aN
909			_a90374
999			_c90374 _d90374