000			01112pab a2200181 454500
008			180718b2011 xxu||||| |||| 00| 0 eng d
100			_aLaurin, Claude
245			_aImplementing "new public management":The case of employment services in Quebec
260			_c2011
300			_ap.23-40
362			_aMar
520			_aThis article describes a reform to improve delivery of state-funded employment services in the province of Quebec. It is based on a sex-year old field study conducted during the reform process and presents the reform's objective, the way it was implemented, and some of the lessons learned during the reform process. This study focuses on three points: the key steps that led to the implementation of an output-0based contracting system between the state and non-profit organisations; why the process of implementing private-sector practices was unexpectedly long and complex; and the side-effects associated with the reform. - Reproduced.
650			_aPublic administration
700			_aWagner, Sachenne
773			_aCanadian Public Administration
908			_aN
909			_a91547
999			_c91547 _d91547