000 00503pab a2200181 454500
008 180718b2011 xxu||||| |||| 00| 0 eng d
100 _aNambiar, Arun Kumar
245 _aRecovering from service failure in hospitality industry in India
260 _c2011
300 _ap.134-137.
362 _aJan-Jun
650 _aService industries - India
650 _aService industries
700 _aBalaji B.
773 _aSouth Asian Journal of Socio-Political Studies
908 _aN
909 _a92096
999 _c92096
_d92096