| 000 | 00477pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b2011 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aJames, Oliver | ||
| 245 | _aManaging citizen's expectations of public service performance: Evidence from observation and experimentation in local government. | ||
| 260 | _c2011 | ||
| 300 | _ap.1419-1435. | ||
| 650 | _aLocal government | ||
| 650 | _aPublic utilities | ||
| 773 | _aPublic Administration | ||
| 908 | _aN | ||
| 909 | _a94915 | ||
| 999 |
_c94915 _d94915 |
||