000 00440pab a2200157 454500
008 180718b2011 xxu||||| |||| 00| 0 eng d
100 _aDowding, Keith
245 _aVoice and choice in health care in England: Understanding citizen responses to dis-satisfacation.
260 _c2011
300 _ap.1403-1418.
650 _aHealth services
700 _aJohn, Peter
773 _aPublic Administration
908 _aN
909 _a94916
999 _c94916
_d94916