000 00403pab a2200145 454500
008 180718b1987 xxu||||| |||| 00| 0 eng d
100 _aPicherack, J. Richard
245 _aService delivery and client satisfaction in the public sector
260 _c1987
300 _a243-54
362 _aSummer
650 _aGovernment Enterprise - Canada
773 _aCanadian Public Administration
909 _a9522
999 _c9522
_d9522