| 000 | 00444pab a2200169 454500 | ||
|---|---|---|---|
| 008 | 180718b2012 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aTofti, Hojat Akhavan | ||
| 245 | _aService failure, recovery and loyalty in Indian retail | ||
| 260 | _c2012 | ||
| 300 | _ap.74-77. | ||
| 362 | _aJan | ||
| 650 | _aCustomers | ||
| 700 | _aReddy, B. Krishna | ||
| 773 | _aSouth Asian Journal of Socio-Political Studies | ||
| 908 | _aN | ||
| 909 | _a96961 | ||
| 999 |
_c96961 _d96961 |
||