000			01689pab a2200169 454500
008			180718b2012 xxu||||| |||| 00| 0 eng d
100			_aBridge, Colin
245			_aCitizen centric service in the Australian Department of Human Services : The department's experience in engaging the community in co-design of government service delivery and developments in E-government services
260			_c2012
300			_ap.167-177.
362			_aJun
520			_aThe Department of Human Services (DHS) is responsible for delivering the majority of the Australian Governments social, health and welfare programs. Government services have traditionally been delivered in policy program silos. However, there has been growing acknowledgement of the overlapping needs of those accessing services, such as employment, mental health and housing. Co-design moves towards gaining an understanding of the experiences of the users and their communities, and giving these communities a legitimate role in development and design. Co-design is about finding the balance between what customers want, what is possible and what is viable. DHS has undertaken a series of community fora to better understand these needs and wants, to further inform the development of new service offers under the Australian Government's Service Delivery Reform (SDR) agenda. DHS has also introduced eServices to further improve customer access, and to inform DHS to better develop products that meet customer needs. Co-design is an important feature of contemporary service delivery by DHS. - Reproduced.
650			_aE governance
773			_aAustralian Journal of Public Administration
908			_aN
909			_a97060
999			_c97060 _d97060