000			01468pab a2200181 454500
008			180718b2012 xxu||||| |||| 00| 0 eng d
100			_aSalge, Torsten Oliver
245			_aBenefiting from public sector innovation: The moderating role of customer and learning orientation
260			_c2012
300			_ap.550-560.
362			_aJul-Aug
520			_aThis article examines whether the payoff from engaging in innovation-generating activities is contingent on an organization's level of customer and learning orientation. The authors suggest that innovative activity is associated with higher public service quality when the level of customer and learning orientation within the focal organization is high. They test this hypothesis by drawing on a novel panel data set covering all public nonspecialist hospital organizations in England. Using dynamic panel data estimation techniques, the authors find strong support for a direct relationship between innovative activity and public service quality and for a moderating role of both customer and learning orientation. These findings call for a contingency perspective on public sector innovation and highlight some of the boundary conditions that need to be in place if public service organizations are to benefit fully from their innovative activities. - Reproduced.
650			_aPublic administration
700			_aVera, Antonio
773			_aPublic Administration Review
908			_aN
909			_a97216
999			_c97216 _d97216