000 00479pab a2200181 454500
008 180718b2012 xxu||||| |||| 00| 0 eng d
100 _aIm, Tobin
245 _aDoes management performance impact citizen satisfaction
260 _c2012
300 _ap.419-436.
362 _aJul
650 _aAdministrative reform
650 _aPerformance management
700 _aLee, Seung Jong
773 _aAmerican Review of Public Administration
908 _aN
909 _a97594
999 _c97593
_d97593