000			01657pab a2200193 454500
008			180718b2012 xxu||||| |||| 00| 0 eng d
100			_aGrosso, Ashley L.
245			_aPublic management reform and citizen perceptions of the UK health system
260			_c2012
300			_ap.494-513.
362			_aSep
520			_aThe United Kingdom (UK) instituted a performance framework for the National Health Service (NHS) in the late 1990s that, inspired by the New Public Management (NPM), employed performance measurement and management in an effort to improve the quality of health services to citizens, in addition to realizing efficiency goals. Using data from the 1996 and 2002 Eurobarometer and a difference in differences analytical approach, we evaluate the impacts of these performance reforms by comparing the UK to other European Union countries in terms of overall citizen satisfaction with the health care system and perceptions of how well the health care system performs. In general, our results suggest that citizen satisfactionand performance perceptions in the UK were more favorable after the reforms than what would have occurred, absent the implementation of the reforms. The estimated improvement in satisfaction and perceived performance is both statistically and substantively significant, and thus provides evidence that the UKﾒs NPM-inspired performance framework did accomplish at least some of its goals. - Reproduce
650			_aHealth services - Great Britain
650			_aHealth services
700			_aRyzin, Gregg G. Van
773			_aInternational Review of Administrative Sciences
908			_aN
909			_a97659
999			_c97658 _d97658