000			01390pab a2200169 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aPoister, Theodore H. et al
245			_aDoes performance management led to better outcomes? Evidence from the U.S. public transit industry
260			_c2013
300			_ap.625-636.
362			_aJul-Aug
520			_aAlthough performance management processes are widely assumed to be beneficial in improving organizational performance in the public sector, there is insufficient empirical evidence to back this claim. In this article, the authors examine the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States. The analysis utilizes original survey data on performance management practices comprising both strategy formulation and performance measurement in 88 small and medium-sized local transit agencies in conjunction with comparative outcome data drawn from the National Transit Database maintained by the Federal Transit Administration. The results provide evidence that more extensive use of performance management practices does in fact contribute to increased effectiveness in this segment of the transit industry. - Reproduced.
650			_aPerformance appraisal
773			_aPublic Administration
908			_aN
909			_a99840
999			_c99839 _d99839