Botlhale, Emmanuel Kopang
The right-asserting contemporary public service customer in Botswana - 2013 - p.523-531.
This article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep roduced.
Civil service - Botswana
Civil service
The right-asserting contemporary public service customer in Botswana - 2013 - p.523-531.
This article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep roduced.
Civil service - Botswana
Civil service