The right-asserting contemporary public service customer in Botswana
By: Botlhale, Emmanuel Kopang.
Material type:
ArticlePublisher: 2013Description: p.523-531.Subject(s): Civil service - Botswana | Civil service
In:
International Journal of Public AdministrationSummary: This article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep roduced.
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Articles
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Indian Institute of Public Administration | Volume no: 36, Issue no: 8 | Available | AR103891 |
This article discusses an often-ignored subject in Botswana-specific literature: the emergence of rights-asserting contemporary public service customers. These customers unflinchingly demand their rights. Given this situation, this article argues that there is a need for a paradigm shift on the part of public servants. Among other things, this will entail the crafting of a new internally created customer service charter which puts a high premium on service delivery. Thus, the charter should beget a public service that respects customers' inviolate right to quality public service. Although the case study is about Botswana, there are general lessons - e.g., an internally created public service charter. - Rep roduced.
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