Hubbard, Ruth
People: hearts and minds: towards rebirth of the public service ethic - 1997 - p.109-14 - Feb
No country will escape the enormous forces that are now buffeting the public sector worldwide. The massive changes underway are affecting people - public servants and citizens alike - and not just bottom lines. Standrad approaches to dealing with change may unwittingly overlook the fact that Public Services are first and foremost "people systems". The article provides a timely reminder that players in public organizations - senior officials, midle managers and front-line workers - experience change differently given their distinct perspectives and levels of authority. While responses to change may vary considerably within organizations, a common humanity is what ultimately unites people. As a result, governments that choose to ignore rather than acknowledge the human side of change may experience needless difficulty in bringing about the successful renewal of the public sector. - Reproduced
Civil service ethics
Civil service
People: hearts and minds: towards rebirth of the public service ethic - 1997 - p.109-14 - Feb
No country will escape the enormous forces that are now buffeting the public sector worldwide. The massive changes underway are affecting people - public servants and citizens alike - and not just bottom lines. Standrad approaches to dealing with change may unwittingly overlook the fact that Public Services are first and foremost "people systems". The article provides a timely reminder that players in public organizations - senior officials, midle managers and front-line workers - experience change differently given their distinct perspectives and levels of authority. While responses to change may vary considerably within organizations, a common humanity is what ultimately unites people. As a result, governments that choose to ignore rather than acknowledge the human side of change may experience needless difficulty in bringing about the successful renewal of the public sector. - Reproduced
Civil service ethics
Civil service