| 000 -LEADER |
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| fixed length control field |
01352pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b1997 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Hubbard, Ruth |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
People: hearts and minds: towards rebirth of the public service ethic |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
1997 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.109-14 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Feb |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
No country will escape the enormous forces that are now buffeting the public sector worldwide. The massive changes underway are affecting people - public servants and citizens alike - and not just bottom lines. Standrad approaches to dealing with change may unwittingly overlook the fact that Public Services are first and foremost "people systems". The article provides a timely reminder that players in public organizations - senior officials, midle managers and front-line workers - experience change differently given their distinct perspectives and levels of authority. While responses to change may vary considerably within organizations, a common humanity is what ultimately unites people. As a result, governments that choose to ignore rather than acknowledge the human side of change may experience needless difficulty in bringing about the successful renewal of the public sector. - Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Civil service ethics |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Civil service |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Public Administration and Development |
| 909 ## - |
|---|
| -- |
33795 |
