Spector, Robert and McCarthy, Patrick
Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector and Patrick McCarthy - 2nd - New Delhi Wiley 2012 - 224p.
9788126536467
Department stores -- United States -- Management
Customer services -- United States -- Handbooks, manuals, etc
Nordstrom (Firm) -- Management
T15x54 Sp31
Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector and Patrick McCarthy - 2nd - New Delhi Wiley 2012 - 224p.
9788126536467
Department stores -- United States -- Management
Customer services -- United States -- Handbooks, manuals, etc
Nordstrom (Firm) -- Management
T15x54 Sp31