Indian Institute of Public Administration

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Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector and Patrick McCarthy

By: Spector, Robert and McCarthy, Patrick.
Material type: materialTypeLabelBookPublisher: New Delhi Wiley 2012Edition: 2nd.Description: 224p.ISBN: 9788126536467.Subject(s): Department stores -- United States -- Management | Customer services -- United States -- Handbooks, manuals, etc | Nordstrom (Firm) -- ManagementDDC classification: T15x54 Sp31
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Item type Current location Call number Status Date due Barcode
Book Book Indian Institute of Public Administration
T15x54 Sp31 (Browse shelf) Available 86846

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