Johnson, Michael D.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson - New Delhi John Wiley 2000 - 214p.
8126509392
Customer relations
Customer loyalty
Consumer satisfaction
T15 J634i
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson - New Delhi John Wiley 2000 - 214p.
8126509392
Customer relations
Customer loyalty
Consumer satisfaction
T15 J634i