Indian Institute of Public Administration

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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson

By: Johnson, Michael D.
Material type: materialTypeLabelBookPublisher: New Delhi John Wiley 2000Description: 214p.ISBN: 8126509392.Subject(s): Customer relations | Customer loyalty | Consumer satisfactionDDC classification: T15 J634i
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Item type Current location Call number Status Date due Barcode
GR GR Indian Institute of Public Administration
T15 J634i (Browse shelf) Available GR19389

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