Indian Institute of Public Administration catalog

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Hiebeler, Robert

Best practices: building your business with customer-focused solutions By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman - New York Simon & Schuster 1998 - 240p.

Subjects--Topical Terms:
Industrial management -- Case studies
Customer services -- Quality control -- Case studies
Customer services -- Management -- Case studies

Dewey Class. No.: T42 An23

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