Misra, Suresh and Pathania, Mamta
Standards and quality in service delivery by Suresh Misra and Mamta Pathania - New Delhi IIPA 2012 - 64p. - Consumer Education Monograph Series 13 .
8186641599
B3x54 M691st
Standards and quality in service delivery by Suresh Misra and Mamta Pathania - New Delhi IIPA 2012 - 64p. - Consumer Education Monograph Series 13 .
8186641599
B3x54 M691st
