Indian Institute of Public Administration

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Aditi Baghla

Service quality in retail banking Balancing customer perception and expextation - New Delhi Bharti 2017 - 291p.

9789386608154


Banks and banking -- Customer services -- India -- Mālwa (Punjab)
Customer services -- India -- Mālwa (Punjab) -- Quality control.
Consumer satisfaction -- India -- Mālwa (Punjab)

T42x5433 B146

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